Privacy policy

Privacy Policy

Last Updated: July 2026

At Sanovia, we are committed to protecting your privacy and ensuring that your personal information is handled securely, lawfully, and transparently. This Privacy Policy explains how we collect, use, store, share and protect your personal data when you visit our website, create an account, purchase our products, or otherwise interact with our services.

This Privacy Policy has been prepared in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable laws within the United Kingdom.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

Sanovia operates this online store and is responsible for the processing of your personal data.

If you have any questions regarding this Privacy Policy or how we process your personal information, you may contact us at:

Email: support@shopsanovia.com

2. Personal Information We Collect

Depending on how you interact with our website, we may collect the following information:

Identity Information

Full name
Date of birth (where applicable)

Contact Information

Email address
Telephone number
Billing address
Delivery address

Payment Information

Payments are securely processed through authorised payment providers.

We do not store your complete credit or debit card details on our servers.

Payment providers may collect:

Payment method
Transaction details
Billing information
Payment confirmation

Order Information

We may collect:

Products purchased
Shopping basket contents
Order history
Returns
Exchanges
Delivery preferences

Account Information

If you create an account, we may collect:

Username
Password (encrypted)
Saved addresses
Shopping preferences

Device Information

When visiting our website, we may automatically collect:

IP address
Browser type
Operating system
Device type
Language settings
Time zone
Referring website

Usage Information

We also collect information regarding how you interact with our website, including:

Pages visited
Time spent on pages
Products viewed
Clicks
Searches
Shopping behaviour

3. How We Collect Information

Your information may be collected:

Directly from you
Automatically through cookies and similar technologies
Through Shopify
Through payment providers
Through shipping partners
Through marketing partners
Through analytics providers

4. How We Use Your Information

Your information may be used to:

Process orders
Deliver products
Process payments
Prevent fraud
Verify your identity
Respond to customer enquiries
Improve our website
Personalise your shopping experience
Send order updates
Send delivery notifications
Manage returns and refunds
Comply with legal obligations

Where you have given your consent, we may also send promotional emails, special offers and product recommendations.

You may unsubscribe from marketing communications at any time.

5. Legal Basis for Processing

Under the UK GDPR, we process your personal data on one or more of the following legal bases:

Performance of a contract
Compliance with legal obligations
Legitimate business interests
Your consent
Protection against fraud and abuse

6. Cookies

We use cookies and similar technologies to:

Keep your shopping basket active
Remember your preferences
Improve website performance
Analyse visitor behaviour
Measure advertising performance
Deliver personalised advertisements

Some cookies are essential for the website to function correctly.

Others require your consent.

You can manage your cookie preferences through your browser settings or our cookie banner.

7. Marketing

With your permission, we may send:

Promotions
Newsletters
Product launches
Exclusive discounts
Special offers

You may unsubscribe at any time by clicking the Unsubscribe link included in our emails.

8. Sharing Your Information

We may share your personal information only where necessary with:

Shopify
Payment providers
Shipping carriers
Fraud prevention services
Marketing platforms
Analytics providers
Government authorities where legally required

We never sell your personal information.

9. International Transfers

Some service providers may process your information outside the United Kingdom.

Whenever this occurs, we ensure appropriate safeguards are in place, including Standard Contractual Clauses or other legally recognised transfer mechanisms required under UK data protection law.

10. Data Retention

We retain personal information only for as long as necessary to:

Fulfil orders
Provide customer support
Comply with tax obligations
Resolve disputes
Prevent fraud
Meet legal requirements

When information is no longer required, it is securely deleted or anonymised.

11. Your Rights

Under the UK GDPR, you have the right to:

Access your personal data
Correct inaccurate information
Request deletion of your data
Restrict processing
Object to processing
Withdraw consent
Request data portability
Lodge a complaint with the Information Commissioner's Office (ICO)

12. Children's Privacy

Our website is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children.

If we become aware that such information has been collected, it will be deleted as soon as reasonably possible.

13. Security

We use industry-standard technical and organisational security measures to protect your information, including:

SSL encryption
Secure payment gateways
Restricted staff access
Firewall protection
Fraud monitoring
Secure hosting infrastructure

Although we take appropriate security measures, no method of transmission over the Internet can be guaranteed to be completely secure.

14. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites.

We encourage you to review their respective Privacy Policies before providing any personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, operational or business changes.

Any updates will be published on this page together with the revised "Last Updated" date.

16. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise any of your rights, please contact us:

Sanovia