Shipping policy

Shipping Policy — Sanovia

Last Updated: May 2026

At Sanovia, we are committed to providing a reliable, transparent, and efficient shipping service to ensure the best possible shopping experience for our customers.

Please read this Shipping Policy carefully before placing an order.

1. Order Processing

Once your payment has been successfully confirmed, orders are typically processed within 1–2 business days.

During this stage, we:

  • Verify your order details;
  • Prepare your items for dispatch;
  • Arrange the shipping process;
  • Generate your tracking information.

Once your order has been dispatched, you will receive a confirmation email containing your tracking number so you can monitor the progress of your delivery.

2. Delivery Times

The estimated delivery time is 1–2 weeks, depending on your delivery location and the shipping service available in your region.

In exceptional circumstances, delivery may take slightly longer due to factors beyond our reasonable control, including:

  • High order volumes;
  • Customs clearance procedures;
  • Adverse weather conditions;
  • Public holidays;
  • International logistics disruptions;
  • Events of force majeure.

Delivery times are estimates only and are not guaranteed.

3. Order Tracking

All orders include a tracking number.

Your tracking information will be sent to the email address provided during checkout within 1–2 business days after your order has been processed.

It is the customer's responsibility to provide a valid email address to ensure shipping updates are received correctly.

4. Delivery Address

Customers are responsible for providing complete and accurate shipping information when placing an order.

Sanovia cannot be held responsible for delays or delivery issues resulting from:

  • Incorrect or incomplete delivery addresses;
  • Failed delivery attempts;
  • Parcels returned due to insufficient or inaccurate address information.

If a parcel is returned to the sender because of incorrect delivery details supplied by the customer, additional shipping charges may apply for re-dispatch.

5. Delivery Delays

While we make every effort to deliver orders within the estimated timeframe, Sanovia cannot guarantee specific delivery dates.

Delays caused by courier services, customs authorities, severe weather conditions or other circumstances beyond our reasonable control are outside our direct responsibility.

If your order experiences a significant delay, our Customer Support team will be happy to assist you.

6. Lost or Undelivered Orders

If your tracking information indicates an issue or your parcel has not been delivered within a reasonable period, please contact our Customer Support team.

After investigating the matter, we may offer one of the following solutions, where appropriate:

  • A free replacement shipment;
  • A full refund;
  • Another suitable resolution based on the circumstances.

7. Contact Us

If you have any questions regarding the shipment or delivery of your order, please contact us:

Email: support@shopsanovia.com

Customer Support — Sanovia