Terms of service


Terms of Service — Sanovia

Last Updated: May 2026

Welcome to Sanovia. By accessing our website and purchasing our products, you agree to be bound by these Terms of Service. Please read them carefully before using our website or placing an order.

1. General Information

This website is operated by Sanovia. Throughout the website, the terms "we", "us", "our", and "the Company" refer to Sanovia.

By accessing our website or purchasing any product, you agree to be bound by these Terms of Service, including any additional policies referenced on our website.

We reserve the right to update, modify, or replace any part of these Terms of Service at any time without prior notice.

2. Use of the Website

By using this website, you confirm that you:

  • Are at least 18 years of age or are using the website under the supervision of a parent or legal guardian;
  • Provide accurate, complete and up-to-date information;
  • Will not use the website for any unlawful or fraudulent purposes;
  • Will not attempt to interfere with or compromise the security of the website or any connected systems.

Any breach of these Terms may result in the suspension or termination of your access to our services.

3. Products and Availability

All products displayed on our website are subject to availability.

We reserve the right to:

  • Limit the quantities available for purchase;
  • Modify product prices or descriptions;
  • Discontinue any product at any time without prior notice.

We make every reasonable effort to display accurate product descriptions and images. However, we cannot guarantee that colours or product details displayed on your device will precisely reflect the actual product.

4. Prices and Payments

All prices displayed on our website are shown in the applicable currency available at the time of purchase and may change without prior notice.

You agree to provide valid and authorised payment information when placing an order.

We reserve the right to refuse or cancel any order that appears suspicious, fraudulent or unauthorised.

5. Shipping and Delivery

Delivery times displayed on our website are estimates only and may vary depending on destination, logistics, customs procedures or other external circumstances.

Sanovia shall not be liable for delays caused by:

  • Courier services;
  • Customs clearance procedures;
  • Adverse weather conditions;
  • Events beyond our reasonable control (force majeure);
  • Incorrect or incomplete information provided by the customer.

It is the customer's responsibility to provide a complete and accurate delivery address when placing an order.

6. Returns and Refunds

Returns and refund requests are governed by our Refund & Returns Policy, available on our website.

By placing an order, you confirm that you have read and accepted that policy.

7. Intellectual Property

All content available on this website, including but not limited to:

  • Text;
  • Images;
  • Logos;
  • Videos;
  • Website design;
  • Graphics;
  • Trademarks;

is owned by or licensed to Sanovia and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed or otherwise used without our prior written permission.

8. Limitation of Liability

Sanovia does not guarantee that the website or services will always be uninterrupted, secure or free from errors.

To the fullest extent permitted by applicable law, Sanovia shall not be liable for:

  • Indirect losses;
  • Consequential damages;
  • Financial losses;
  • Business interruption;
  • Any loss arising from the misuse of products purchased through our website.

The use of our website and products is entirely at the user's own risk.

Nothing in these Terms excludes or limits liability where such exclusion or limitation would be unlawful under the laws of England and Wales or other applicable legislation.

9. Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities carried out using your account.

We reserve the right to suspend or terminate accounts that violate these Terms or are suspected of fraudulent activity.

10. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, process, store and protect your personal information.

11. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of England and Wales, without prejudice to any mandatory consumer protection rights applicable in your country of residence.

Any disputes arising from these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless applicable consumer protection laws provide otherwise.

12. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Email: support@shopsanovia.com

Customer Support — Sanovia